
更新时间:2024-08-19
sh女士
女|
28岁|
本科|
3-5年工作经验
|未婚
户籍:保密
现居住:
求职意向
期望职位:客服,市场/媒介/公关,英语翻译
期望行业:互联网/电子商务,广告/市场推广,影视/媒体/艺术/出版
期望薪资:30K~50K/月|想在曼谷工作
求职状态:我目前已离职,可快速到岗
期望行业:互联网/电子商务,广告/市场推广,影视/媒体/艺术/出版
期望薪资:30K~50K/月|想在曼谷工作
求职状态:我目前已离职,可快速到岗
获取联系方式
教育经历
2015-9
至 2019-6
[3年9个月]
[3年9个月]
本科|GuangXi Normal University|Business English
工作经历(TA工作了6年4个月,共做了5份工作)
2023-1
至 2024-7
[1年6个月]
[1年6个月]
Consumer Services Specialist|Shanghai Xunmeng Information Technology Co., Ltd
工作职责:Mainly related to BPO customers service staff management.
Guidance to BPO staff. Familiar with business processing and updates, assisting them in resolving overseas customer order issues with professionalism and efficiency.
Monitoring BPO staff communication. Assessing customer emotions for risk prediction and avoiding external complaints.
Summary and Improvement. Promptly summarizing products and process issues based on customer feedback, driving system and service improvements, and enhancing customer satisfaction
2023-1
至 2024-7
[1年6个月]
[1年6个月]
Consumer Services Specialist|Shanghai Xunmeng Information Technology Co., Ltd
工作职责:Mainly related to BPO customers service staff management.
Guidance to BPO staff. Familiar with business processing and updates, assisting them in resolving overseas customer order issues with professionalism and efficiency.
Monitoring BPO staff communication. Assessing customer emotions for risk prediction and avoiding external complaints.
Summary and Improvement. Promptly summarizing products and process issues based on customer feedback, driving system and service improvements, and enhancing customer satisfaction.
2021-12
至 2022-12
[1年]
[1年]
Personal Wealth Planner|HSBC
工作职责:Apply the concept of wealth planning; insight and capture investment opportunities, research wealth management strategies based on customer needs.
Provide customers with professional, comprehensive and tailor-made wealth planning services, including protection, savings, investment, children's education, retirement planning, etc.; provide high-end customers with asset allocation and wealth inheritance solutions to match customer needs with our financial products; provide customers with professional advice on wealth planning solutions to assist them in completing the application process.
Maintain good communication with customers; keep service tracking; continuously improve customer satisfaction, and ensure the continuity rate.
2021-8
至 2021-12
[4个月]
[4个月]
Global Knowledge Associate|Capvision Partners (Shanghai) Corp.
工作职责:Mainly responsible for TMT, finance and other industry project consulting business of the global team.
Analyze customer project needs; use aggregation channels such as Liepin, LinkedIn to develop new expert resources; maintain existing expert networks; arrange consulting interviews between customers and experts.
Maintain the customers' channel; timely handle follow-up problems after the interviews and improve customer cooperation stickiness.
Collect industry information and track hot spots; assess the impact of industry dynamics on the capital market and reserve relevant expert resources in advance.
2019-8
至 2021-8
[2年]
[2年]
Sales|Shanghai Buffalo Supply Chain Management Co., Ltd
工作职责:Collect and analyze the market and competitor conditions, and put forward product listing suggestions based on customer needs.
Collect mainstream customers' information and data of the platform; launch various publicity and promotion activities to enhance customer stickiness, and improve service satisfaction.
Collect product data; do better in customer hierarchical management and group operation; develop customer according to different customer needs; show customers relevant products, combining product advantages and highlights.
Formulate sales strategies; patiently answer customer questions and promote sales achievement.
Communicate with customers and solve their problems immediately; track customer order execution; maintain stable and good customer relationships and improve customer repurchase rate and referral rate.